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Customer Service

We place the needs of our consumers first in determining the business activities, policies and procedures of Northwest Rural Public Power District.  We strive to keep the consumers informed and educated in the activities of the district.  We pledge to remain open to opportunities for new services and load growth, which will benefit the membership.

Amiable Services (some for a fee) have included the following: 

  • Repair yard lights
  • Locate underground / cable
  • Cut down wires, trees, etc.
  • Material sales (poles, wire, etc.)
  • Provide insert
  • Outages-quick response
  • Liberal disconnect and reconnect procedures
  • Energy audits
  • Usage checks
  • Stray voltage problems
  • Conference room availability
  • Help with community projects (xmas lighting, rodeo grounds, baseball fields, etc.)
  • Safety demonstrations to any who ask
  • Black calendar books
  • Wall Calendars
  • REA pens
  • Fire and ambulance volunteers
  • Radio communications and the service to all (weather, emerg, etc.)
  • Rebate Program (heat & irrigation)
  • Off-peak rates
  • Scholarship program
  • Youth Camp sponsor / Washington DC Youth Tour
  • 4-H purchase of livestock at fair time
  • Provide beef and napkins for 4-H Banquets in District
  • Make Copies
  • Send fax messages ($2.50 to send) / receive fax messages at no charge
  • Toll free number
  • Accept collect phone calls from consumers
  • Give away wire reels for picnic tables, etc.
  • Payments can be accepted with a credit card over the phone and in the office as well as on-line through SmartHub and the Pay Now option with a credit card or check.
  • Budget Billing
  • Payment through ACH -Automated Clearing House
  • SmartHub for customer usage patterns, make payment, account management and outage reporting
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